Root Cause Analysis

Find what’s really blocking performance-so every fix you make actually works.

Root Cause Analysis That Gets to the Heart of Performance Problems

You’ve tried training. You’ve updated onboarding. Maybe you’ve even restructured a team or launched a new initiative.

But performance is still off and no one’s quite sure why.

You hear things like:

“We’ve already covered this in training.”
“They know what to do, but they’re just not doing it.”
“We thought the new system would help, but nothing’s changed.”
“We’re stuck in fire-fighting mode and don’t have time to figure it out.”

Leaders are frustrated. Teams are guessing. And you’re spending time and money on solutions that aren’t working.

Stop Guessing.
Start Solving the Right Problem.

Performance gaps don’t usually come from a lack of effort. They come from a lack of clarity, broken processes, mismatched expectations, or systems that don’t support the work.

How We Dig Deeper

What We Deliver

Our root-cause analysis gives you clear, practical answers you can trust. We tailor it to your business, but you can expect things like:

Real-time insight: Interviews and observations to see what’s actually happening day to day.
Process clarity: A look at your workflows, systems, and handoffs to spot friction and breakdowns.
What’s blocking performance: A practical review that pinpoints the true causes of gaps, not just where they show up.
Expectations & support check: A side-by-side look at what people think they’re responsible for vs. what they’re actually accountable for, plus whether they have the right tools and resources.
Clear next steps: A simple summary of root causes and the actions that will make the biggest impact right away.

When You fix things at the Root, Everything Else Gets Easier

No more investing in surface-level fixes. No more spinning in circles. With root cause clarity, you can:

Make smart decisions about where to focus
Equip your team with what they actually need
Avoid waste and rework
Drive measurable performance improvement

Explore the Deliverables

Case Study

Adapting Agent Performance to Match a New Client’s Brand Voice

The Challenge:
A leading BPO brought CK Digital in to support a team of experienced agents who were suddenly underperforming. These agents had consistently exceeded KPIs on a previous high-volume tech support client, but after transitioning to a new upscale department store account, customer satisfaction scores dropped noticeably.

Read Full Case Study

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At CK Digital, we help you get to the root of what’s really going on. We don’t just survey and summarize, we roll up our sleeves and look inside the day-to-day reality of your team, then deliver clear insights you can act on right away.