Case Studies

Client:  Confidential (Multi-site Professional Services Organization)
Industry: Services & Support
Focus Area:  Leading Remote and Hybrid Teams

Audience: Mid-level Managers and Functional Team Leads

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The Challenge:

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After years of operating in traditional, in-person office environments, the client shifted to a flexible hybrid model across its corporate and regional offices. Some teams remained fully remote, while others rotated days on-site. Leaders were struggling to maintain connection, clarity, and performance across locations and work styles.

The organization didn’t want to simply replicate in-office practices over Zoom. They wanted to reimagine leadership practices to better support culture, productivity, and team cohesion regardless of where people were working.

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Our Approach

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CK Digital partnered with stakeholders across Operations, HR, and Business Leadership to ground the program in organizational culture and performance priorities.

We asked:

• What behaviors define strong leadership here?

• What outcomes are most important across teams and roles?

• How do those show up in person—and how can we translate them for hybrid and remote environments?

From there, we created a flexible, repeatable framework to help leaders lead confidently and consistently, no matter where their teams were based.

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From In-Person Habits to Flexible Leadership Practices

We helped the organization adapt its leadership expectations in key areas:

✅ Team Huddles

Old way: 10-minute stand-up huddles in the office every morning
New approach: Rotating daily check-ins via Microsoft Teams with shared digital boards. Included quick video prompts and a weekly summary to reduce Zoom fatigue while maintaining visibility and engagement.

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✅ Walk-by Coaching

Old way: Spot-checking performance and giving informal coaching during floor time
New approach: Created a structured coaching rhythm using digital dashboards, live call review tools, and short Slack-based feedback loops. Provided managers with a toolkit to give recognition or redirection within the flow of daily work.

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✅ Informal Culture Building

 

Old way: Office potlucks, birthday celebrations, and hallway conversations
New approach: Designed a “connection calendar” with lightweight weekly rituals such as informal team wins, short video shoutouts, or “coffee with a colleague” pairings. Leaders received plug-and-play prompts to keep connection intentional, not accidental.

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✅ Leadership Presence

Old way: Visibility through office walk-throughs and team meetings
New approach: Helped leaders establish remote presence through consistent communication rhythms, branded slide decks for team updates, and short video messages to reinforce trust and direction without over-meeting.

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The Outcome:

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• Leaders reported greater clarity and confidence in managing hybrid teams
   

• Teams felt more connected and aligned, regardless of location
   

• The organization avoided one-size-fits-all rules and instead created a flexible leadership framework tailored to team realities
   

• The leadership program became a foundation for future initiatives, including onboarding and performance coaching in remote environments
   

Bottom Line:

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By starting with culture and translating what already worked, CK Digital helped this organization build leadership practices that could move with the team, supporting connection, clarity, and performance no matter where the work happens.